[nSLUG] My (I think) solution Re: Need assistance setting up an email account on an android tablet]

Jack Warkentin jwark at bellaliant.net
Thu Jun 25 17:08:12 ADT 2015

Hi Everybody

Just to clarify, the smtpa.bellaliant.net and port 2225 are needed on 
the *sending* side of the email setup. I obtained this from calling Bell 
Aliant's tech support.



Frank Geitzler wrote:
> Jack called me last Friday evening just as I was arriving home at 6:43
> P.M.and talked me through the solution to connecting my Android tablet
> to Sympatico email. It appears that BellAliant has a special server and
> port for Android: SMTPA (the 'A' probably for 'Android'). Specifying the
> server name of SMTPA.bellaliant.net, and specifying port 2225 (rather
> than the default port of 25 which my tablet produced when I indicated
> the server type of 'SMTP') enabled me to connect to my existing
> Sympatico email account.
> I would appreciate it if some of you would give it a try, and please
> reply to let me know whether it works for you as well.
> Frank
>> *From:*Frank Geitzler <frank.geitzler at ns.sympatico.ca>
>> *To:*"nslug at nslug.ns.ca" <nslug at nslug.ns.ca>; HCC <hcc at chebucto.ns.ca>
>> *Sent:*Thursday, June 18, 2015 5:14 PM
>> *Subject:*Need assistance setting up an email account on an android table
>> I have recently purchased a Phoenix tablet from Walmart, and am
>> attempting to access my existing Sympatico email, and have reached a
>> roadblock. On Ubuntu using the Evolution email program, I used the
>> following to access my existing email account:
>> Server Type: POP
>> Server: pop.bellaliant.net
>> Security: Use Secure Connection: No encryption
>> Authentication Type: Password
>> Receiving Options:...
>> Sending Email:
>> Server Type: SMTP
>> Server Configuration:
>> Server: smtp.bellaliant net
>> Server requires authentication (left blank)
>> Security: Use Secure Connection; No Encryption
>> On the tablet, The dialogue goes:
>> Email account
>> You can set up your account in just a few steps.
>> Email address xxxxxxxxxxxxxxxxxxxx
>> Password: xxxxxxxxxxxxxxxxx
>> Two options are then given: 'Manual setup', or 'Next'
>> Either choice produces the same dialogue (note that for brevity I have
>> shown below the choices below as words, separated by ',', where the
>> dialogue uses 'pushbuttons' for eacSSL/TLS,h choice, and selecting the
>> default value 'None' opposite 'Security Type' produces a drop-down
>> list of the 5 values 'None', ... ).
>> Account type
>> What type of account is this? Pop3 / IMAP / EXCHANGE
>> Selecting POP3, I enter my existing email Username and Password,
>> followed by:
>> Server: pop.bellaliant.net
>> Security Type: None, SSL/TLS, SSL/TLS(Accept all certificates),
>> STARTTLS, and STARTTLS,(Accept all certificates)
>> Port: 110
>> Delete email from server: xxxxxxxxxx
>> When I accept the default Security type: None, and carry on to the
>> Next step, the tablet quickly displays 'Validating server settings',
>> and then carries on with the next step:
>> Outgoing server settings:
>> SMTP server: smtp.bellaliant.net
>> Security type: None, SSL/TLS, SSL/TLS(Accept all certificates),
>> STARTTLS, and STARTTLS,(Accept all certificates)
>> Port: 25
>> Require signin is checked by default, and my email userid and password
>> are shown again.
>> When I carry on by pressing the 'Next' button, a popup shows
>> 'Validating server settings', and after a few seconds produces the
>> message "Couldn't finish" "Authentication methods aren't supported by
>> server. Edit details.
>> Selecting 'Edit details' returns me to the previous screen. I f I
>> change the 'Security type" from 'None' to 'SSL/TLS', the port
>> automatically changes from 25 to 465, but when I press the 'Next'
>> button, the display instantly produces "Couldn't finish" "Couldn't
>> open connection to server. "Edit detals". Changing the port back to 25
>> produces the same result. I tried each of the Security types, with the
>> same result. Calling Aliant support produced noting useful, other than
>> 'contact the manufacturer'. Does anyone have any other suggestions?
>> Thanks,
>> Frank
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Jack Warkentin, phone 902-404-0457, email jwark at bellaliant.net
39 Inverness Avenue, Halifax, Nova Scotia, Canada, B3P 1X6

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