[nSLUG] Tech support work order systems?

Trina Hanson trina.hanson79 at gmail.com
Fri Feb 28 18:58:26 AST 2014


Thank you all for your input.  I will be taking a look at these over the
next few days. :)

Cheers,
Trina


On Fri, Feb 28, 2014 at 2:26 PM, Joel Maxuel <j.maxuel at gmail.com> wrote:

> Trina,
>
> While looking to see if Support Magic (what I used to use when I worked in
> IT, now called "BMC Service Desk Express") had a linux host option, I ended
> up finding six:
>
> http://www.linuxlinks.com/article/2010081511162877/TroubleTicketing.html
>
> Now I don't know anything about them, but zenTrack looks promising,
> especially if Priority can be based off of certain fields (such as when a
> problem/request is about to become due[1]).
>
> [1] When I worked for Heath Canada, we found Support Magic lacking in that
> when you had a queue of several calls, there wasn't a visual way of telling
> which one to do next.  Our Manager programmed a page using ASP(.NET) that
> would highlight the calls in certain colour codes when calls of different
> severity (the higher the severity, the shorter the response metric, so -
> from memory - High was 7 days, and Critical was 1 or 3 days) had a duration
> that was starting to reach (or surpass) the metric.
>
>
> --
> Cheers,
> Joel Maxuel
>
> "One should strive to achieve, not sit in bitter regret."
>  - Ronan Harris / Mark Jackson
>
>
> On Fri, Feb 28, 2014 at 1:41 PM, Trina Hanson <trina.hanson79 at gmail.com>wrote:
>
>> Hello,
>>
>> I am looking to a tech support work order system that would run on Linux.
>>  Does anyone know/use such a product?
>>
>> Thanks,
>> Trina
>>
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>> nSLUG at nslug.ns.ca
>> http://nslug.ns.ca/mailman/listinfo/nslug
>>
>>
>
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