[nSLUG] Re: Bell Aliant FibreOP and Linux router
mspencer at tallships.ca
Tue Oct 15 23:18:24 ADT 2013
D G Teed <donald.teed at gmail.com> wrote:
> I would not contact residential Internet support about that type of
> issue. It can only be handled by the NOC, if one can find their
> contact info.
I've twice gotten results (from Inter.net, not Aliant or Eatslink) by
emailing their user help address and prepending something like:
This about a network problem, not about a user-level
problem. Please forward this to your network operations centre.
Problem got fixed and I got a one-liner from some sys/net admin
somewhere in the entrails of their network saying so.
That was after the help-line guys proved clueless and published
domain contact addresses bounced or black-holed.
FWIW, YMMV etc.,
Michael Spencer Nova Scotia, Canada .~.
mspencer at tallships.ca /( )\
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