[nSLUG] smtp relay through eastlink and ESET Nod32 tagline = disappearing email

Jason Kenney jdkenney at gmail.com
Wed Nov 4 14:45:10 AST 2009

Yup.  During the CRTC hearings on traffic management recently there
was a lot of discussion about process, and he (CCTS commissioner) came
up repeatedly as the person you are supposed to talk to.

The reports I got from people who were in the room was that most
everyone there was also surprised to learn he existed.  :)


On Wed, Nov 4, 2009 at 2:22 PM, George N. White III <gnwiii at gmail.com> wrote:
> There was a report on CBC radio this AM of email problems between
> Eastlink and Symaptico that implied the problems were of short duration
> and affected only a few users.  This led to a bunch of people sending email
> to report problems going back a few weeks with Eastlink and Sympatico
> each blaming the other.  Turns out there is a Commissioner for Complaints
> for Telecommunications Services:
> <http://www.crtc.gc.ca/eng/INFO_SHT/t1003.htm>
> Contact the Commissioner for Complaints for Telecommunications Services
> If you’re not satisfied with your Internet service provider’s
> response, check the Commissioner for Complaints for Telecommunications
> Services (CCTS) website to see if your service provider is a member.
> If so, contact the CCTS with your complaint.
> The CCTS is an independent agency that helps resolve consumer
> complaints about your telecommunications service. Contact them at:
> email: info at ccts-cprst.ca
> mail: P.O. Box 81088, Ottawa, Ontario K1P 1B1
> toll-free telephone: 1-888-221-1687
> toll-free TTY: 1-877-782-2384
> fax: 1-877-782-2924
>   ---------------------------------------------------------------------------------------------------------------
> CBC interviewed the CCTS, who admitted few people know he exists.
> --
> George N. White III <aa056 at chebucto.ns.ca>
> Head of St. Margarets Bay, Nova Scotia
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