[nSLUG] Re Aliant vs Eastlink. and static IPs

Jon me at jonwatson.ca
Tue Oct 16 08:19:54 ADT 2007

Good info, thanks Jim.


Jim Haliburton wrote:
> Good Day All:
> The speed and IP issue is problematic for many people.  At one time
> Aliant using DSL supplied 5 mbits down and about 750-1000kbits up.  Then
> to increase their footprint they lowered that speed to 2.5 or 3.  I do
> not know what it is now because they are just too contrary to deal with
> so I strongly urge my clients to use any other service but Aliant.  As
> the distance from the phone Central Office increases the speed must drop.
>  Then they offered those in close to the CO, Aliant ultra where they
> charged you extra for the speed that you used to get.  Currently almost
> all connections with Aliant are PPPoE.  Even Static IPs!  If you
> absolutely insist you can in some areas get non-PPPoE service with static
> IPs.  The use of PPPoE generally means that the connection will time out
> with inactivity and will reconnect with a new IP when activity resumes. 
> Their service agreement used to specifically prohibit the use of keep-
> alives.  They even used the example of having your e-mail client check
> for mail every 5 minutes as being a violation of their terms of service. 
> Bizzare barely describes them.
> Eastlink uses cable aka broadband.  With DOCSIS there was a 42mb stream
> to each frequency on the wire.  The modems can be throttled to sell the
> service at various levels.  In Metro currently a static IP package gets
> you 10mbit down 1 mbit up and 5 IPs for about $150.00 while for about
> $200.00 you get 15 mb down and 1.5mb up.  This is all packaging and price
> points.  The hardware is in place to do it and I can get down loads at
> over 900k bytes per second.  A new version of Firefox for Windows takes
> about 6 seconds to download for 5.7mb
> Only when a large number of installs is taking place in a geographic
> area, does the IP get re-provisioned.  I have one client whose IP has
> changed once a week for the last couple of weeks.  They are in the south
> end of Halifax Peninsula.  Lots of moves and changes and installs with
> the influx of students.  We receive backup data via ftp each nite and we
> have had to open new IP ranges 3 times in the last 3 weeks.
> Some clients have had the same IP for 6 to 8 months at a time.
> If in a given service area you have a choice between Aliant and Eastlink,
>  I have found that those with Eastlink have better service and a lot
> fewer headaches.  Dealing with accounts and billing at Aliant is a
> struggle that goes beyond belief.  In one case they cancelled a high
> speed service.  The account was current, the client was a long term
> client and they had no explanation.  Took hours on the phone.  They also
> do not let the Business and Residential sides talk to each other or have
> access to the others account information.  So in this case the client had
> a home and a business service at the same location and it was almost
> beyond their ability to fix things.  Another client gets a warning e-mail
> about their web space going over limit of size.  They give a number to
> call and the people at that number can do nothing to change your account
> and they say there is nothing needs to be done.  The e-mails arrive
> saying we are billing you extra etc, but the client never sees a change
> in their bill.
> At least at Eastlink the Business people can also look at your other
> services and can figure out the problem.  At Aliant you may talk to
> someone in Newfoundland or New Brunswick, who has no idea of the
> geography of Nova Scotia.  So you say Burnside Industrial Park and they
> can't find it on their list of served locations!
> Another time Aliant disconnected a client because someone using their
> username was trying to login to their PPPoE account.  They did not
> succeed, but Aliant disconnected the clients service.  When the client
> called about no service Aliant blamed everything on the router, the
> version of Windows, the bill not being paid etc. Once I changed the
> router and brought in a system known to work and confronted them they
> said they would investigate.  The next day they discovered the account
> had been disabled.  To say the client was upset was an understatement. 
> Aliant did re-imburse the client for my time.  But the aggravation
> remains.
> I know people who have had similar complaints about Eastlink so it as the
> saying goes "it depends".  As a long term client and the fact some of the
> techs know my name and business name, they may treat my calls with a
> little difference as I generally understand their system.  And I usually
> have my homework done on the client side before I call.
> Ramble ramble ramble .
> So Eastlink tends to be faster and consistantly so.  The distance from
> the head end has less or no impact on speed unlike the impact of the
> distance form a DSL CO.  Eastlink has a permanent connection with no
> login required.  The service is via the MAC addresss of the modem. 
> Aliant is PPPoE and requires a username and password.  Sometime the DSL
> modem you get also has a router, a 4 port switch,  and wireless access
> point built in.  This device also can be configured to auto connect with
> username and password.  They don't give you those directions, they have
> to be downloaded from the manufacturers website.
> Hope this makes the chocie easier.
> Reagrds
> Jim Haliburton
> James A. Haliburton
> On-Site Computer Services of Halifax
> Suite 100, 25 Walton Drive
> Halifax, Nova Scotia
> Canada     B3N 1X6
> Office/ Cell           : (902)499-5250
> Home/After Hours : (902)477-8342
> e-mail      : jim at on-site.ns.ca
> Please avoid sending me MS Office attachments.   For an explanation see
> this:
> http://www.nothingisreal.com/dfki/no-word
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