[nSLUG] Re Aliant vs Eastlink. and static IPs
jim at on-site.ns.ca
Tue Oct 16 08:02:29 ADT 2007
Good Day All:
The speed and IP issue is problematic for many people. At one time
Aliant using DSL supplied 5 mbits down and about 750-1000kbits up. Then
to increase their footprint they lowered that speed to 2.5 or 3. I do
not know what it is now because they are just too contrary to deal with
so I strongly urge my clients to use any other service but Aliant. As
the distance from the phone Central Office increases the speed must drop.
Then they offered those in close to the CO, Aliant ultra where they
charged you extra for the speed that you used to get. Currently almost
all connections with Aliant are PPPoE. Even Static IPs! If you
absolutely insist you can in some areas get non-PPPoE service with static
IPs. The use of PPPoE generally means that the connection will time out
with inactivity and will reconnect with a new IP when activity resumes.
Their service agreement used to specifically prohibit the use of keep-
alives. They even used the example of having your e-mail client check
for mail every 5 minutes as being a violation of their terms of service.
Bizzare barely describes them.
Eastlink uses cable aka broadband. With DOCSIS there was a 42mb stream
to each frequency on the wire. The modems can be throttled to sell the
service at various levels. In Metro currently a static IP package gets
you 10mbit down 1 mbit up and 5 IPs for about $150.00 while for about
$200.00 you get 15 mb down and 1.5mb up. This is all packaging and price
points. The hardware is in place to do it and I can get down loads at
over 900k bytes per second. A new version of Firefox for Windows takes
about 6 seconds to download for 5.7mb
Only when a large number of installs is taking place in a geographic
area, does the IP get re-provisioned. I have one client whose IP has
changed once a week for the last couple of weeks. They are in the south
end of Halifax Peninsula. Lots of moves and changes and installs with
the influx of students. We receive backup data via ftp each nite and we
have had to open new IP ranges 3 times in the last 3 weeks.
Some clients have had the same IP for 6 to 8 months at a time.
If in a given service area you have a choice between Aliant and Eastlink,
I have found that those with Eastlink have better service and a lot
fewer headaches. Dealing with accounts and billing at Aliant is a
struggle that goes beyond belief. In one case they cancelled a high
speed service. The account was current, the client was a long term
client and they had no explanation. Took hours on the phone. They also
do not let the Business and Residential sides talk to each other or have
access to the others account information. So in this case the client had
a home and a business service at the same location and it was almost
beyond their ability to fix things. Another client gets a warning e-mail
about their web space going over limit of size. They give a number to
call and the people at that number can do nothing to change your account
and they say there is nothing needs to be done. The e-mails arrive
saying we are billing you extra etc, but the client never sees a change
in their bill.
At least at Eastlink the Business people can also look at your other
services and can figure out the problem. At Aliant you may talk to
someone in Newfoundland or New Brunswick, who has no idea of the
geography of Nova Scotia. So you say Burnside Industrial Park and they
can't find it on their list of served locations!
Another time Aliant disconnected a client because someone using their
username was trying to login to their PPPoE account. They did not
succeed, but Aliant disconnected the clients service. When the client
called about no service Aliant blamed everything on the router, the
version of Windows, the bill not being paid etc. Once I changed the
router and brought in a system known to work and confronted them they
said they would investigate. The next day they discovered the account
had been disabled. To say the client was upset was an understatement.
Aliant did re-imburse the client for my time. But the aggravation
I know people who have had similar complaints about Eastlink so it as the
saying goes "it depends". As a long term client and the fact some of the
techs know my name and business name, they may treat my calls with a
little difference as I generally understand their system. And I usually
have my homework done on the client side before I call.
Ramble ramble ramble .
So Eastlink tends to be faster and consistantly so. The distance from
the head end has less or no impact on speed unlike the impact of the
distance form a DSL CO. Eastlink has a permanent connection with no
login required. The service is via the MAC addresss of the modem.
Aliant is PPPoE and requires a username and password. Sometime the DSL
modem you get also has a router, a 4 port switch, and wireless access
point built in. This device also can be configured to auto connect with
username and password. They don't give you those directions, they have
to be downloaded from the manufacturers website.
Hope this makes the chocie easier.
James A. Haliburton
On-Site Computer Services of Halifax
Suite 100, 25 Walton Drive
Halifax, Nova Scotia
Canada B3N 1X6
Office/ Cell : (902)499-5250
Home/After Hours : (902)477-8342
e-mail : jim at on-site.ns.ca
Please avoid sending me MS Office attachments. For an explanation see
More information about the nSLUG