[nSLUG] Tip on APC warranty RMAs!

J. Paul Bissonnette jpaulb at eastlink.ca
Thu Jun 16 22:54:54 ADT 2005

Donald Teed wrote:

>My APC UPS died awhile ago.  Tech Support gave me the RMA
>address in Mississauga.  I just learned today that I could have
>had them pay for the shipping there.  APC Tech Support did not
>tell me this was an option.
>To arrange for them to pay for shipping, you have to call
>Kuehne& Nagel, a huge fulfillment house, in advance of
>shipping your UPS in for RMA replacement.
>The number for Kuehne and Nagel in Mississauga is
>(905) 670-6901.
>This allows you to ship it by a method with tracking, without
>paying about 1/2 the cost of your UPS for shipping.
>Shipping with tracking is very, very, important to how
>this operation works.  They seem to use the courier's
>tracking numbers rather than RMA numbers.
>nSLUG mailing list
>nSLUG at nslug.ns.ca
I bought an APC 750 VA  at the Halifax Future shop last August, in March 
the unit died. I took it back along with the sales slip, no extended 
warranty on the unit, they gave me an upgrade to a 1000 VA model for the 
difference in price.


J. Paul Bissonnette


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